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Frequently Asked Questions
Trainer’s Haven is a UK-based online store offering a wide selection of factory-sealed Pokémon Trading Card Game (TCG) products — including booster packs, booster boxes, Elite Trainer Boxes (ETBs), and collection sets.
We specialize in sourcing genuine Pokémon cards through trusted suppliers and wholesalers. Whether you’re a collector or a competitive player, we aim to provide great value and fast, reliable service.
Shop Now: Visit Trainer’s Haven Store
Disclaimer: Trainer’s Haven is an independent retailer and is not affiliated with, endorsed by, or officially connected to The Pokémon Company International, Nintendo, Game Freak, or Creatures Inc. All trademarks are the property of their respective owners and are used only to describe the products we sell.
Are the Pokémon cards you sell authentic?
Yes all our Pokémon TCG products are factory-sealed and sourced through trusted UK-based distributors.We do not sell used, opened, or counterfeit cards.Our goal is to provide customers with genuine products as released by The Pokémon Company.
Note: Trainer’s Haven is an independent retailer and is not affiliated with or endorsed by The Pokémon Company International, Nintendo, Game Freak, or Creatures Inc.
When will my order be shipped?
Orders are usually processed within 2 working days. We ship via Royal Mail Tracked 48, so delivery typically takes 2–5 working days after dispatch.
Do you offer free shipping?
Yes — free shipping is available for UK orders over £120.
Can I return an item?
Yes — we accept returns within 14 days of delivery. Products must be unopened and in their original condition. Visit our Returns & Refunds Policy.
Do you ship internationally?
No — we currently ship within the United Kingdom only.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and secure checkout via Stripe and WooCommerce Payments.
How can I contact Trainer’s Haven?
You can reach us at info@trainershaven.co.uk or check our Contact Us Page