What Personal Data We Collect and Why We Collect It

Who we are

Our website address is: https://trainershaven.co.uk. Trainer’s Haven is committed to protecting your privacy and ensuring a secure shopping experience.

Cookies

When you place an order, we collect your name, billing and shipping addresses, email address, phone number (if provided), and payment details (processed securely via Stripe). This information is used to process and fulfil your order, communicate with you about your purchase, and comply with legal obligations.

When you leave a comment, you can opt-in to saving your name, email address, and website in cookies for convenience. These cookies last for one year. When you visit our login page, a temporary cookie is set to check if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, cookies are set to save your login information and screen preferences:

Login cookies last for two days.
Screen options cookies last for one year.
If you select “Remember Me,” your login will persist for two weeks.
Logging out removes login cookies.

Shopping Cookies

WooCommerce uses cookies to enhance your shopping experience:

Manage your logged-in session.
Track items in your cart.
Save billing and shipping information for future purchases.

Who we share your data with

We do not sell or share your personal data with third parties for marketing purposes. However, the following instances may involve sharing data:

Shipping providers may receive your address and contact details to fulfil your order.
Visitor comments may be checked through an automated spam detection service.
If you request a password reset, your IP address will be included in the reset email.

Payment Information

We accept payments through multiple secure payment providers, including WooCommerce Payments, Stripe, and PayPal. When you place an order, your payment information is securely processed by the selected payment gateway.

WooCommerce collects necessary billing and order information to process your transaction. No card details are stored on our servers.
Stripe may store and process your payment information according to their Privacy Policy.
PayPal processes your transaction independently. Your use of PayPal is subject to their Privacy Policy.

Trainer’s Haven does not store or have access to your full credit or debit card details. All sensitive payment information is handled securely by the respective providers.

How long we retain your data

Registered user information is stored in their user profile and can be edited or deleted by the user or website administrator.
Order data is retained as required for tax and accounting purposes.

What rights you have over your data

If you have an account or have left comments, you can request:

Erasure of your personal data, except for data we are required to retain for administrative, legal, or security purposes.
An exported file of your personal data we hold, including any data you’ve provided.

Where your data is sent

Data may be processed by third-party payment gateways and shipping providers for order fulfilment.

Changes to This Privacy Policy

Trainer’s Haven reserves the right to update this privacy policy as needed. Updates will be posted on this page, and significant changes may be communicated to you directly.

Contact Information

If you have any questions about this Privacy Policy or would like to make a data access or deletion request, please contact us at:

Email: info@trainershaven.co.uk
Postal Address: 35 North Street, Crewe, CW1 4NJ, United Kingdom