At Trainer’s Haven, we are committed to protecting your privacy and ensuring your personal data is handled with care, transparency, and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
Who We Are
Trainer’s Haven is a UK-based sole trader business offering trading card game (TCG) products and related items through our website https://trainershaven.co.uk.
Business Name: Trainer’s Haven
Email: info@trainershaven.co.uk
Business Location: Crewe, United Kingdom
We are the data controller for any personal information you provide while using our website.
Payment Information
We accept payments through these gateways:
- Stripe
- PayPal
All payment data is processed securely through the chosen provider. Trainer’s Haven does not store full credit or debit card details.
Please refer to:
Lawful Basis for Processing Personal Data
We process personal data under the following lawful bases, as defined by the UK GDPR:
- Contractual necessity – to process and fulfil orders you place with us
- Legal obligation – to comply with tax, accounting, and consumer law requirements
- Legitimate interests – to operate and improve our website, prevent fraud, and send service-related communications such as order updates and review requests
- Consent – where required by law, such as for certain email communications or non-essential cookies
You may withdraw consent at any time where consent is the lawful basis for processing.
What Personal Data We Collect and Why
When you place an order or interact with our website, we may collect:
- Name
- Billing and shipping addresses
- Email address
- Phone number (if provided)
- Order details
- Payment details (processed securely by Stripe or PayPal — not stored on our servers)
This data is collected to:
- Process and fulfil your orders
- Communicate with you about your purchase
- Comply with legal and tax obligations
Review Requests and Service Communications
After completing a purchase, we may send you a follow-up email inviting you to leave a review of the products you ordered. These emails are sent solely to collect feedback about your shopping experience and purchased items and are considered a service-related communication.
Review invitation emails are sent only where permitted under applicable data protection and electronic communications laws, including the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
Where required by law, we will ask for your explicit consent before sending review reminder emails. You may withdraw your consent or opt out of receiving review invitations at any time by using the unsubscribe link included in the email or by contacting us at info@trainershaven.co.uk.
Cookies and Tracking
Our website uses cookies to ensure proper functionality and improve your shopping experience.
Essential Cookies
These cookies are necessary for the operation of the website and are used for functions such as account login, shopping cart management, and checkout processing. These cookies are set based on legitimate interest and do not require consent.
Optional Cookies
Optional cookies, such as those used to remember login details or display preferences, may be set only where permitted. These are used to improve convenience and user experience.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
Email Tracking and Analysis
Our review invitation emails may include a small invisible tracking pixel that allows us to understand whether an email has been opened. This information is used solely to monitor the performance of service-related emails and to improve our customer communications.
This tracking does not collect additional personal information, is not used for marketing or profiling purposes, and is not shared with third parties. You can disable automatic image loading in your email client to prevent this tracking.
This processing is carried out under our legitimate interest in monitoring and improving service-related communications.
Who We Share Your Data With
We do not sell or share your data for marketing purposes. We only share your data when necessary for order fulfillment or website functionality:
- Shipping providers receive your address and contact info to deliver your order.
- Payment processors (Stripe, PayPal) securely process your transactions.
- Spam filters or fraud detection tools may process visitor activity data.
- If you request a password reset, your IP address may be included in the email.
- Website analytics tools may process anonymised usage data to help us understand site performance.
How Long We Retain Your Data
- User accounts: Data is retained as long as your account is active.
- Order history: Retained as required for tax and legal compliance.
- You may request deletion or correction of your data at any time.
Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request deletion of your data (except where retention is required by law)
- Request a copy of your data in a portable format
- Correct or update your personal information
To exercise these rights, please email us at info@trainershaven.co.uk.
Where Your Data Is Sent
Your data may be securely processed by:
- Our payment providers
- Our shipping partners
- Third-party tools for order fulfilment, fraud protection, or analytics
All third-party service providers are required to process personal data in accordance with applicable UK data protection laws.
Changes to This Policy
We may update this Privacy Policy periodically. Any significant changes will be posted on this page and, if applicable, communicated to you directly.
Contact Us
If you have questions about your privacy or wish to make a data request, please contact:
Trainer’s Haven
Crewe,
United Kingdom
Email: info@trainershaven.co.uk