Order Processing
All orders are processed within 1 to 2 business days. Please note that we do not process or ship orders on weekends or public holidays.

Monday – Friday 10AM – 9 PM (GMT) (London)

Every order includes a tracking number so you can follow its journey from dispatch to delivery.

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Shipping Timeframe
We currently offer free standard shipping on all orders. Estimated delivery time is between 2 to 5 business days.

Free Shipping over £120,
Flat rate All orders have the same shipping fee £2

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Important Shipping Information
Please be aware that delivery times may occasionally be affected by external factors such as carrier delays, customs clearance, incorrect address details, or other unforeseen events. If your delivery is delayed, don’t hesitate to reach out to our customer care team. We’re here to assist and keep you updated.

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Order Changes & Cancellations
You may request to cancel or modify your order within 24 hours of placing it. To make any changes, contact us at info@trainershaven.co.uk as soon as possible. After this 24-hour window, orders are likely to have been processed and can no longer be altered.
Please double-check your shipping address before submitting your order, as Univelve is not responsible for lost items due to incorrect address details. We appreciate your understanding.

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Shipping Availability
At this time, Trainer’s Haven ships exclusively within the United Kingdom. We do not offer international shipping. We apologize for any inconvenience.

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Order Tracking
Once your order has been shipped, you’ll receive an email with tracking details. If you haven’t received this notification, feel free to contact us at info@trainershaven.co.uk and we’ll provide the tracking information directly. You can also track your shipment through our Order Tracking page.