Welcome to Trainer’s Haven. These Terms and Conditions apply to all use of our website and purchases made through https://trainershaven.co.uk. By placing an order, you agree to be bound by these terms.
1. About Us
Trainer’s Haven is a UK-based online store operated by an independent sole trader, offering trading card game (TCG) products and related accessories.
Business Name: Trainer’s Haven
Contact Email: info@trainershaven.co.uk
Business Location: Crewe, United Kingdom
2. Products and Availability
We aim to ensure all product descriptions, images, and prices are accurate at the time of listing. However, errors may occasionally occur.
All products are offered subject to availability. We reserve the right to amend product details, pricing, or discontinue products at any time without prior notice.
Images are provided for illustrative purposes only. Packaging and appearance may vary between print runs.
3. Payments
We accept payments securely via:
- Stripe (including Visa, Mastercard, and American Express)
- PayPal
All payments are processed securely by the selected provider. Trainer’s Haven does not store full card or payment details.
4. Shipping and Delivery
We ship within the United Kingdom only.
Orders are usually processed and dispatched the same or next business day, subject to payment confirmation and stock availability.
We primarily use tracked Royal Mail services, including Tracked 48. For larger or higher-value orders, an alternative tracked service may be used.
Estimated delivery times are 2–3 business days from dispatch. Delivery times are estimates and not guaranteed.
Shipping costs and options are clearly displayed at checkout.
5. Order Cancellation and Changes
You may request to cancel or amend an order before it has been dispatched. Once an order has entered processing or has been dispatched, changes cannot be guaranteed.
This does not affect your statutory right to cancel under UK consumer law. Please refer to our Returns & Refunds Policy for full details.
6. Faulty, Damaged, or Incorrect Items
If your order arrives faulty, damaged, or incorrect, please contact us as soon as reasonably possible after delivery and provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging where relevant
Where a fault or error is confirmed, we will offer a replacement or refund in line with your statutory rights.
7. Returns and Refunds
Returns and refunds are handled in accordance with UK consumer law.
Sealed trading card products cannot be returned once opened, except where faulty or incorrect.
Full details are available in our Returns & Refunds Policy, which forms part of these Terms and Conditions.
8. Liability
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
We are not responsible for delays or failures caused by events outside our reasonable control, including courier delays or service disruptions.
9. Privacy and Data Protection
Personal data is handled in accordance with our Privacy Policy.
We may contact customers after purchase for service-related communications, including order updates and review requests, in line with applicable data protection laws.
10. Intellectual Property and Brand Disclaimer
Trainer’s Haven is an independent retailer and is not affiliated with, endorsed by, or officially connected to The Pokémon Company International, Nintendo, Game Freak, or Creatures Inc..
All trademarks, product names, and logos remain the property of their respective owners and are used solely to identify the products offered for sale.
11. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from use of the website or purchases made will be subject to the jurisdiction of the UK courts.
12. Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page. Continued use of the website following changes constitutes acceptance of the updated terms.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact:
Email: info@trainershaven.co.uk
Business Location: Crewe, United Kingdom